Without Ava
- 11:42 AMMissed callCaller tries the next business
- 12:15 PMMissed callNo message left
- 3:30 PMMissed callRings out after hours
Stop losing customers to missed calls.
Ava answers your calls and messages, books the work and sends you the details, so you can stay on the job.
What kind of business are you?
Showing Dental · Appointment request · Reception handover
Live voice demo. Ava is an AI assistant and says so. Your browser will ask for your microphone.
Clients like
- Chesed Medical
- Julie's St
- Brite Dental Group
- Adion Insurance
Who Arcera is for
Built for businesses that live on the phone.
If calls are how customers reach you, Ava answers them, takes the details you approve and hands them to your team. Set up around your business, not a script off the shelf.
Law firms
New client enquiries answered when your team is in court, in a meeting or closed. No legal advice, ever.
See how it works for law firmsAccountants and financial advisers
Tax time and enquiry spikes handled, with the details waiting for your team.
Insurance and brokers
Quote and claim enquiries captured, including after hours.
Real estate agencies and property managers
Landlord, tenant and buyer calls answered and passed on.
See the property page
Also trades, hospitality, dental and medical, and specialist practices.
Any business that handles a lot of phone calls.
The cost of the unanswered call
When you can't pick up, they ring the next business.
Small teams are busy, closed or on the tools. Ava covers the gaps.
On the job
You are under a sink or with a patient, and the phone keeps ringing.
After hours
Enquiries arrive at night and on weekends, when nobody is there to answer.
Busy periods
Two calls land at once and one of them goes unanswered.
Illustrative
With Ava
- 11:42 AMAnswered by AvaBooked for Tuesday 2:00 PM
- 12:15 PMAnswered by AvaQuote request captured
- 3:30 PMAnswered by AvaDetails sent to your team
Illustrative
First ring to handover
Answering is only the first step. Ava finishes the job.
She asks the questions you approve, records the details and hands them to your team, so nobody starts from scratch.
1. Answer
Ava picks up when you can't, says she is an AI assistant and works out what the caller needs.
- Illustrative
2. Capture and book
She asks your approved questions. Where a booking connection is set up she books the time. Otherwise she sends a clear request.
- Illustrative
3. Hand over
Your team gets a short summary and the details go to the systems you already use, where a connection is available.
Built for your tradeDetails sent to your teamDental and medical
Pick your industry. Hear how Ava handles the call.
Same Ava, trained on your services, your questions and your hours.
Sample callIllustrative
- CallerHi, I'd like to book a check-up and clean.
- AvaHappy to help. Are you a new or existing patient?
- CallerNew patient.
- AvaThanks. Which days suit you best? I'll pass your details to the team to confirm a time.
Patients ring, Ava takes the details.
- New or existing patient
- Preferred days
- Contact details
Showing a sample call for Dental and medical
Who does what
Ava answers. Your team stays in charge.
Ava handles the first conversation. Your people keep the decisions, the relationships and the final say.
Ava
Your first responder
- Answers calls and messages
- Asks the questions you approve
- Records the details
- Sends your team a clear summary
Handover
The summary and details move to your team.
Your team
Your decision makers
- Decide what happens next
- Take urgent or sensitive calls
- Confirm bookings and quotes
- Own the customer relationship
When a caller asks for a person, or a call needs one, Ava passes it to your team.
How we set it up
We set it up with you. Then we keep improving it.
Arcera manages the build, so you do not have to run any software.
Train
We learn your services, your questions, your hours and when to hand over.
Test
You hear Ava handle sample calls and approve how she responds.
Launch
Ava goes live on your number or for your overflow, once you are happy.
Improve
We review calls with you and tune the questions and handover as your business changes.
Then back to Train as your business changes
Try Ava live.
Ava is an AI assistant and says so. Talk to her in your browser, or hear a sample call below.
Illustrative
Ava: After-hours appointment request
A sample call with Ava, not a customer call. Nothing is booked or sent.
Ava: After-hours appointment request
0:00Healthcare reception sample call with Ava paused.
What Arcera does
One team for the calls, the website and the follow-up.
Start with Ava on the phone. Add the rest when you are ready.
AI receptionist
Ava answers calls and messages, asks your approved questions and hands the details to your team.
See how it worksVirtual reception
Overflow, after hours and selected-call cover, managed for you.
See the servicesWebsite design
A clear site that gives visitors an easy way to call or enquire.
Book a strategy callLead generation
Reach the right prospects and follow up quickly.
Book a strategy callSales team
An AI assistant for repeat sales conversations and old leads.
See the sales team page
Client reviews and case studies are coming as our first projects finish.
Simple, managed pricing.
Managed virtual reception
$399 + GST per month
What if the calls you miss today became booked work?
Every unanswered call could be a missed opportunity. Arcera helps ensure those enquiries are answered, even when your team is busy, on lunch or finished for the day.
Actual cost recovery depends on the value of each appointment or job, your margin and how many additional bookings are secured.
Plus a one-off setup fee.
We confirm your go-live date in writing before you pay for setup.
- Ava set up around your business
- Calls and messages handled and handed over
- We manage it and keep improving it for you
Final monthly scope depends on call volume, workflows and locations.