Billing Policy

Arcera is operated by NEW ELITE VENTURES PTY LTD (ABN 96 678 447 384), an Australian company based in Queensland, Australia. References to "Arcera", "we", "us" and "our" mean NEW ELITE VENTURES PTY LTD.

This Billing Policy explains how Arcera charges for its managed virtual reception and workflow services.

1. Managed monthly plans

• Managed virtual reception plans start from A$399 + GST per month.
• Final pricing depends on call volume, average call duration, workflow complexity and any required software integrations.
• Your plan and rate are confirmed in writing before setup begins.

2. Setup fees

Custom setup is quoted separately based on the scope of configuration, workflow design and integrations required. Setup fees are payable before implementation begins.

Setup fees are subject to the Go-live guarantee in our Cancellation & Refund Policy.

Arcera Sales Team: free 2-week trial for agents. No lock-in contracts, 30 days' notice.

3. Call and AI usage

The starting managed virtual reception plan (from A$399 + GST per month) includes 300 call minutes each month. Your allowance and rate are confirmed in writing in the Client Agreement.

• Minutes beyond the monthly allowance are charged at A$0.60 per minute + GST.
• We email the billing contact when you reach 80% of your monthly allowance.
• Arcera does not move you to a different or higher plan, or change your rate, without your written agreement.
• Higher volumes are quoted as a custom plan in writing before anything changes.

Voice, transcription and model usage are covered by the per-minute price and are not itemised separately.

4. Additional locations, operators and integrations

Additional business locations, extra virtual reception or workflow systems, and additional third-party integrations are separately quoted and added to the recurring subscription or invoiced as a one-off cost, as appropriate.

5. Taxes (GST)

Prices will clearly state whether GST is included or excluded once confirmed in the Client Agreement or Stripe checkout. Where GST applies, it will be shown on the invoice.

6. Payments

• Recurring payments are processed through Stripe.
• By subscribing, you authorise Arcera to charge the payment method on file for the recurring subscription and any agreed usage or one-off charges.
• Invoices and receipts are issued electronically to the billing email address on file.

7. Failed payments and suspension

Handling of failed payments, retries, late fees and service suspension follows the terms set out in the Client Agreement. We will contact the billing email address on file before taking suspension action, where practicable.

8. Commercial transparency

Clients receive the full commercial terms, including setup fee, monthly subscription, usage allowances and integration costs, in writing before payment is requested.

9. Legal entity on commercial documents

The legal entity name NEW ELITE VENTURES PTY LTD and ABN 96 678 447 384 appear on all subscription agreements, order confirmations, tax invoices and receipts, payment and billing records, and formal customer contracts.

10. Contact

For billing enquiries, contact: hello@arcera.com.au.